Terms and Conditions
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- The British Bird of Prey Centre reserves the right to vary the content and format of any event, experience, course, or workshop, without notice, if necessary due to animal welfare or health.
- The British Bird of Prey Centre reserves the right to postpone an experience with reasonable cause (e.g., dangerous/unsuitable weather conditions). In the event of a reschedule you will be offered an alternative date. The British Bird of Prey Centre will give as much notice as possible; however, this cannot always be guaranteed. The British Bird of Prey Centre cannot cover travel, accommodation, or any other associated costs if the scheduled date is cancelled/re-arranged.
- The British Bird of Prey Centre will not be responsible for any injury, or loss caused through any injury suffered on an experience day resulting from failure to follow safety instructions, requests, or failure to properly use the safety equipment (falconry glove) as instructed.
- Entry to the National Botanic Garden of Wales and The British Bird of Prey Centre is complimentary with your private experience booking. This offer is not in conjunction with any other offer with the National Botanic Garden of Wales and The British Bird of Prey Centre including the ‘7 day bounce back’ and Membership.
- Cancellation Policy:
- All bookings and vouchers are non-refundable.
- Ticket Refund Protection is included within the advertised ticket price at no additional cost.
- (i) For all bookings made on or after 18/03/2024 Ticket Refund Protection is provided by TicketPlan Ltd. TicketPlan protection will provide you with a refund if you're unable to attend your experience due to a wide range of unforeseen circumstances including:
- Accident / illness / injury/ bereavement
- Public transport failure / mechanical breakdown
- Fire or Burglary at your residence / jury service / court summons
- For full TicketPlan terms & conditions and details of how to apply for a refund please visit https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102023.pdf#
- Where Ticket Refund Protection is included, please note that eligibility for a refund is determined and administered by TicketPlan Ltd and The British Bird of Prey Centre is not liable for the outcome of applications. TicketPlan Refund Protection is an optional service (included in ticket price) offered by The British Bird of Prey Centre and administered by TicketPlan on their behalf. It is not an insurance policy.
- The British Bird of Prey Centre reserves the right to amend these terms and conditions without prior notice.
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